Customer Service (Level 1)

Customer Service

Course Content

1. Introduction to The Course
2. Welcome
3. Types of Customers
4. Types of Customers
5. Bonus Course Guide
1. Week 2 Introduction
2. Communication Skills
3. Why be better at customer service?
4. Test your learning
1. Types of Customer Service
2. Types of Customer Service (contd.)
3. Virtual Customer Service Skills
4. Test Your Learning
1. Getting to Know Your Customer
2. Test your learning
1. Dealing with difficult customers
2. Test Your Learning
1. Benefits of Great Customer Service
2. Importance of Customer Service
1. The five levels of listening
2. What it takes to be a good customer service agent?
3. What it takes to be a good customer service agent? (contd.)
4. What it takes to be a good customer service agent? (contd.)
5. Test Your Learning
1. A Customer is a one off, A Client is Forever
2. Test Your Learning
1. Mirroring and how it can change EVERYTHING!
1. Product and Service Knowledge
2. Test Your Knowledge
1. Is the Customer Always Right?
2. Conflict Resolution
1. Review